From the outset, the urgency procedure should be placed in its legislative framework. Indeed, Luxembourg legislation expressly states that drinking water supply infrastructures are the responsibility of municipalities, with all the qualitative and security requirements that this entails. In detail, the law states that in case of non-compliance with the parametric values, the municipal authorities take care that the population concerned is immediately informed and receives the necessary advice. Nevertheless, the role of coordinator of the crisis which is incumbent on the State in the event of a regional incident can not be disputed and it will have to make available to the operators concerned the means for the population to be immediately informed of the health risks it incurs.
Adequate and relevant communication is essential in the effective management of a crisis .
Crisis communication will be based on an incident and alert management computer platform. This platform will allow, regardless of the geographical scope of the incident and the geographical position of the competent persons involved, to organize in the short term the actions required to inform consumers and to implement corrective measures. .
The alert plan will include three levels of information:
In order not to unduly delay the action of the municipal services, the crisis unit will broadcast a pre-warning message to the duty services of the municipalities potentially concerned to inform them that an incident is being analyzed. This message will enable these services to prepare the implementation of the intervention plan and communal relief provisions.
In view of the analysis of the situation, the cell will decide if necessary the triggering of the alert plan itself with dissemination of alert messages that will give orders to implement the municipal emergency procedures established for this purpose.
Finally, once the incident is closed, the cell will issue a “return to normal” announcement message.
The successful management of the crisis water tank refurbishment will depend, among other things, on the specialized knowledge of the recipients of the messages in the face of the crisis situation . The dissemination of messages will be limited to the technical and political leaders of the water operators selected on the basis of the predefined scenarios as well as to the particularly sensitive consumers listed in a specific database (health and social services establishments, health and social service establishments). education and the agri-food industry).
In the immediate future, the incident and alert management computer platform will not be used to inform the population of the health risks it incurs. The limited content of the messages could give rise to misinterpretation and the reaction to take a controversial turn difficult to control.
The recipients of the alert messages will have to enter the concise content of these and immediately implement the necessary relief provisions. It is obvious that the recipients of the alert messages will have to be previously informed of the operating mode of the platform and the exact meaning of the integrated messages. The training of technical and political leaders and the repetition of exercises at regular intervals will be essential to ensure effective management of an incident.